Pragmatic advice for coaches, managers & leaders

Category Archives: Coaching skills

Are you the footfall driver?

As I found out this week from a senior manager in one of the UK’s leading high street retailers, some lines that stores sell make very little profit but are there to attract customers into the store. These items – think Apple products as an example – are known as ‘footfall drivers’. As they drawContinue Reading

A point in time

Coaching for improved business performance is about helping people achieve results. Through encouraging creation of goals and targets, removing barriers to success and building robust plans, the coach helps the ‘client’ (person you are coaching) progress. Note that the emphasis is on progress. It should move things forwards. Indeed coaching conversations should have the majorityContinue Reading

Don’t use a checklist

I want to alert you to a common trap that those new – and not so new – to using a coaching approach can fall into. It is an approach I refer to as ‘The Checklist’. Avoid it at all costs. In this post I’ll explain what it is and the reasons for not employingContinue Reading

Look in order to hear

A short post as a reminder: you will pick up a good deal of useful information from someone that you are coaching by looking intently at their posture changes in their posture skin colour changes eye movement and many other factors. All of this data that you can collect becomes more information to add toContinue Reading

A clearer view of focus

Daniel Goleman, the author that made EQ available to most of us through his written work such as Emotional Intelligence, Why it can matter more than IQ, speaks in the video below on the importance of focus. He discusses what elements help maintain and build concentration and what can detract from our ability to focusContinue Reading

Ask the obvious

Many leaders and managers that I have worked with over the years find it difficult to ask the obvious question. They struggle to ask something that will move somebody from stuck to unstuck because the question is either a little too direct, challenging or personal. Reserved Some of this holding back is a good thing.Continue Reading

Speed of light coaching

The most frequent obstacle leaders raise to learning and then using a coaching style as part of their approach to getting great results from the members of their team, is that it takes too long. It doesn’t, but that is the impression that many people hold. So, here are several questions you can ask, thatContinue Reading

One powerful question

When you head up a team within an organisation, there is one very simple question you can ask yourself to transform the impacts you have. My work with business leaders over the last twelve years suggests that many of them are simply not aware of this question and its transformative effects. Much of the time,Continue Reading

Not OK

Sitting in a coffee shop last week where the tables were set very close together, I couldn’t help but overhear the conversation at the table next to me. One lady was explaining how she was helping her son learn how to manage money. The second lady that she was talking with did a good jobContinue Reading

#Listening

When you are holding a coaching-style conversation with members of your team, there will be certain phrases you hear, or particular elements of body language that you see which may be more significant than others. These are potentially critical times in such conversations. It is therefore important that you can notice them effectively. Words andContinue Reading